The hotel you are in wants you to pay because of the insolvency of Thomas Cookextra. What should you do?
Hotel groups are generally paid by the tour companies 60 to 90 days after the travellers have already taken their holidays. Some hotels have been asking holidaymakers either to leave or pay extra to remain in the hotel.
The CAA said holidaymakers experiencing difficulties with their Atol-protected hotel – including if the hotel is requesting payment – should contact its call centre on +44 1753 330 330. The CAA said it may take a few days to secure these arrangements. Do not make a extra payment to your hotel unless instructed otherwise by the CAA team, it said on Monday.